FAQ

Ordering

Tracking a Package

We know you’re anxious to get your gear. After making your purchase, you will receive an email receipt and confirmation of your order. You will also receive an email when your order has shipped. That shipping receipt will contain the tracking number to track your order.

How to Modify/Cancel Your Order

Your satisfaction is important to us. Should you wish to make changes or cancel an order, please email our team at thesquatchbrand@gmail.com and we’ll make it right.

What forms of payment do you accept online?

The Squatch Brand accepts American Express, Visa, MasterCard, Discover, Pay Pal and Apple Pay.

What if I do not receive my order?

Please contact our team at thesquatchbrand@gmail.com.

SHIPPING

How long will it take for my order to ship?

All Squatch orders are shipped within 2 days of ordering, unless otherwise specified.

RETURNS

What is your return policy?

If you are unsatisfied for any reason, you can return your order for a refund within 60 days of your purchase. Merchandise must be unused, unworn and in good condition.

How do I process a return?

Need to make a return? It’s easy. Just email our team at thesquatchbrand@gmail.com and we’ll start the process.

GENERAL

Have any other questions for us? Please feel free to reach out to our team at thesquatchbrand@gmail.com.